Resolve new and escalated service tickets, providing guidance or personally resolving aging and complex issues.

Diagnose, troubleshoot, repair, and debug complex technical, computer, and software systems.

Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.

Assist clients with the design, implementation, installation, configuration, and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking, and software.

Perform on-site technical and customer service support, including emergency/unscheduled repairs and scheduled maintenance and repairs of clients' technical systems and equipment.

Communicate with clients to keep them informed of incident progress and notify them of impending changes or agreed-upon outages.

Deliver an excellent customer experience in all interactions.

Work with vendor representatives to resolve software and hardware issues.

Install and/or upgrade Microsoft Windows Server Operating Systems.

Perform network switch and server room cable management.

Conduct routine cleanup of client network closets, including labeling, removal of unneeded equipment, and updating of documentation.

Follow Medicus IT's defined processes, policies, and service delivery standards.

Perform all other duties as assigned.